Shipping policy
At Mooch, we handcraft each Jesmonite piece with care in Ely, UK, we aim to ship promptly. All orders are securely packaged to protect against damage.
We currently ship within the UK only. International delivery is not available at this time.
Processing Time
Orders are typically processed and dispatched within 1-5 business days (Mon-Fri) from date of purchase. Made-to-order items may take a bit longer.
UK Shipping Rates & Times (via Royal Mail or Evri —fully tracked)
| Order Value | Rate | Delivery Time |
|---|---|---|
| Under £30 | £3.99 (48hr) / £5.99 (24hr) | 1-3 business days |
| £30+ | Free | 2-4 business days |
| Next-Day | +£2 (order by 10am) | Next business day |
Tracking & Delivery
You'll get a tracking link via email once shipped. We can't guarantee exact times due to carriers.
See our Returns Policy for damages/lost parcels.
Questions? Email sue@moochlondon.co.uk